What is your refund policy?

We want you to be completely satisfied after you receive the product. That's why we give you several options to tell us if you're not! If you've purchased on shambarr.com, return your product to us (within 90 days) and we will issue a full refund!

What is your warranty policy?

The Shambarr Guarantee We're so confident in the quality of our products that we're willing to stand behind them for 24 whole months. If you experience an issue with the quality of your Shambarr product, simply follow the steps below to receive a replacement: Send us an email to admin@shambarr.com ...
How do I start a return?

If you've purchased a product from shambarr.com, start our automated return process by visiting the Returns Portal or contact our Customer Support Team to help you further. If you've purchased the product from somewhere else, contact our Customer Support Team or use the chat widget in the bottom r...

Do you accept orders over the phone?

For security reasons, we do not accept payment over the phone and hence do not accept phone orders. All orders must be placed through shambarr.com.

Non-returnable Items
Items that will depreciate in value once used（Paper）.
Items that cannot be returned intact i.e. in its original condition with all accompanying accessories and trademarks.
Items not purchased from Shambarr.
Items that have quality issues as a result of unauthorized repairs, misuse, negligence, water damage, modifications, or improper installation, or items with the label, device serial number, or security label torn or altered.
Items with information inconsistent with that on the warranty certificate.

Other Rules of Return
Items must be returned along with any accompanying free gifts for a full refund.
Carefully inspect your purchase at the time of receipt. If the packaging or item is damaged, and you would like to reject receipt of the package, please inform the delivery personnel immediately. If you discover any defects after confirming receipt of your item, you may be required to provide a photo and video of your purchase for verification.
Shambarr reserves the right to issue a refund without a return of the item.
Shambarr will provide a return shipping address, and you provide and pay for your own mailing label.
Returned items must be returned with all accompanying accessories.
Shambarr will assume responsibility of returned items upon their arrival at the designated place.